I have had an optimal experience using TurboTax every time in my life except this most recent time and one time in 2018 when I was filing for 2017. At the time I lived in St. Petersburg and there was a guy named Scotty who was trying to steal my identity.
My son, who is 17 years old and a minor, filed his taxes for the first time this year. He made less than the standard deduction amount and received a refund of $23. However, TurboTax did not direct him to the free filing option and instead charged my card $39. Since it was his first time filing, he was unaware that there was a free option available. You should be ashamed for not referring him to the free site.