Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Disappointing Experience for Military Veterans
on February 1, 2025
Posted by: MrFerron23
from Washington State
I’ve used TurboTax for several years, but filing my 2024 taxes with them has left me frustrated. As a military veteran, I was disappointed to find that I was charged extra fees despite being led to believe there would be discounts or waived fees for veterans. Not only did I have to pay $49 for the Deluxe version, but the extra charges for disbursing payment and using third-party banks to handle my refund were not widely advertised at all. These fees felt deceptive and were not made clear upfront.
The software also constantly prompts you to add services for an additional cost, which feels like a constant upsell. It’s overwhelming and frustrating, especially when you’re just trying to get your taxes done without all the extra hassle. The functionality of the program often feels like it’s designed to force you into paying more at every turn.
Overall, I’m highly disappointed with TurboTax this year. The extra costs, hidden fees, and constant upselling made the whole experience feel more like a scam than a user-friendly tax service. As a veteran, I expected better treatment and transparency, but instead, I feel like I’ve been taken advantage of. I’ll be looking for a different option next year.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
the best
on February 1, 2025
Posted by: Aconrad91
I have been using turbotax since 2017 always get the most in the least amount of time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on February 1, 2025
Posted by: JS1123
from California
Turbo tax is fast and easy way to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another year with TT
on February 1, 2025
Posted by: Carola99
from California
For several years Turbo Tax has been my taxes filling companion and it has never fell me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy-to-use
on February 1, 2025
Posted by: Santa259
from Texas
Easy to use and very helpful. Quick and easy for anyone to use.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax good
on February 1, 2025
Posted by: Anonymous
from Nh
Good and helping to get accurate filing, set- by step
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome use you guys all the time
on February 1, 2025
Posted by: Bobbydoobes1
from Rhode Island
Very stressful thank for the help I use turbo tax every year first time on credit karma app
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is easy
on February 1, 2025
Posted by: Kittie Rose
from PA
turbo has always been fairly easy to understand and easy to use
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com