I know you must verify we truly are the person filing a tax return. Should just give a list of all documents that'll be needed very first thing to make process go just a little smoother. But other than that process for my first time was ok. Also it's been advertised that if you file with you guys first time ever it's free. That was a lie I was charged. Only reason I even checked you guys out. I actually left my tax preparer I've used for years to still have to pay a fee