Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
awesome
on February 2, 2025
Posted by: chuc k
excellent service ,i've been using turbo tax for at least a decade,quick and easy always satisfied !!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
You Charge Retirees to do Taxes
on February 2, 2025
Posted by: Shammy57
from Nevada
Why does Turbo tax charge retired people to do their taxes? we are living on a fixed income. Our taxes should be FREE.... I like the convenance of doing taxes, but you shouldn't charge seniors for doing taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It's a great service. A couple little hiccups.
on February 2, 2025
Posted by: Cclever
It's a great service. A couple little hiccups and a little more pricey then expected.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience!
on February 2, 2025
Posted by: Savannah 2024 Taxes
from New York, NY
Great, easy, simple! I was able to finish all my taxes by the beginning of February without any problems!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great service.
on February 2, 2025
Posted by: Melbie Mil
from Florida
Fast and easy, very informative and have answer to all my questions. My to go for tax time every year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Decent service but unethical sales pitches
on February 2, 2025
Posted by: 3 Stars Is Pretty High
While it's nice to have an easy tax site, they will really bend you over the barrel with their sales pitches. "Oh, yes, you need to upgrade for that particular tax item to be noted, and it's only $39!" Not too bad.
Of course, they will add an additional fee on top of that, a processing fee for returns that they don't add onto the free version, which almost doubles the total. Okay.......
They let you know, "Hey, you don't need to get out your wallet! Just add the upgrade as a deduction from your tax returns!" What they do not tell you is that, guess what! That's another $40 or so on top of everything else.
So that "only" $39 quickly triples in cost, unless you end up using a different payment method, which they don't tell you is free because they don't tell you the deduction costs money.
The quality of the service is decent, and the refund that the Pro version processed was higher than the total cost of the upgrade. However, there's a little thing called integrity that's very important. If the cost of the upgrade is $80-120 after all of the hidden fees are sprung out, say so up front!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Go TurboTax!
on February 2, 2025
Posted by: lysswords
from Georgia
I have been using TurboTax since I got my first job back in 2016. I am a semester short of graduating with my Accounting Degree and will still use TurboTax to do my returns! It's simple and easy to use. There are several different packages as well and you can receive help from a tax pro if need be.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax did the job, but was difficult to use
on February 2, 2025
Posted by: Ilona50
I'm used to using the desktop version and I found the online version difficult to use. I never figured out how to look at the actual forms in the return until I was finished
Written by a customer while visiting turbotax.intuit.com