Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Online Edition 2025 Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(84,425 Reviews)
Rating breakdown 84,425 reviews
5 Stars
63,170
4 Stars
9,200
3 Stars
4,026
2 Stars
2,508
1 Star
5,521
Customer Reviews for TurboTax - Deluxe Online Edition 2025 Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Becoming more jaded
on March 31, 2025
Posted by: Even More Disappointed
from Utica, New York
I am thinking less of Turbo Tax every year because they keep feeling like they are trying to trick us out of money. Constantly telling us to upgrade, and constantly telling us it will be free when it isn't. I know it IS free if a person only has simple standard 1040 and withut State but since the advertisements don't make it clear it feels misleading. This year more than ever they worked so hard to make it easier that I was worried that some thing were being overlooked. In the past I thought Turbo Tax was misleading but at least I had piece of mind. Now for the sake of trying to be as fast as possible, I have less piece of mind. State return I didn't input or really do anything it felt like. It all looks fine when I reviewed but It just feels like Turbo Tax keeps getting worse and maybe next year the rating will be a 3 or one day I will start looking for other programs for submitting my taxes. It was clear from all of the replies to similar complaints on the face book posts that Intuit has no plans of listening to what we, the customers have to say. 10 years ago I had nothing but good things to say. I used to love everything abut Turbo Tax.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate
on March 31, 2025
Posted by: CLG 308
Easy to do with a phone or tablet. It does take a little more time with a phone with the small screen
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is very meh.
on March 31, 2025
Posted by: Feeling Ok
from Texas
Meh. micro transactions and constant upselling. It's difficult to stay on one paid format without them pushing you to a more expensive version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy to use!
on March 31, 2025
Posted by: MNT25
from Ohio
Great experience. TurboTax made it fast and easy to file my taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Can't do it by myself.
on March 31, 2025
Posted by: Stubbs3127
from Sunset, utah
I couldn't do it without you. I would be audited for sure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax is my choice.
on March 31, 2025
Posted by: TEAKnbh
from MD
i can say it has clear guidance, I recommend turbotax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Horrible
on March 31, 2025
Posted by: Groundsky
Miss leading no longer free outrage on the fees. ..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax sucks
on March 31, 2025
Posted by: AndreaH1019
Absolute garbage. I have never paid this much money to file my taxes. I won’t be using it again.
Written by a customer while visiting turbotax.intuit.com