Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Online Edition 2025 Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(84,484 Reviews)
Rating breakdown 84,484 reviews
5 Stars
63,222
4 Stars
9,204
3 Stars
4,027
2 Stars
2,509
1 Star
5,522
Customer Reviews for TurboTax - Deluxe Online Edition 2025 Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Trenell's service is 5 stars, TurboTax is a scam.
on March 31, 2025
Posted by: Trenell was EXCELLENT
from VA
*You've asked me for a "Overall Product Rating," and NOT a customer service representative rating - so I want my review to reflect that* ***Trenell's customer service was 5 stars - MORE than 5 stars, exemplary.*** However, the TurboTax software I give 0-1 star, and I only give it that much because of its ease of use...until you want to charge me money for a product that says FREE everywhere. Your own website and customer questions pages all say that I can still use TurboTax FREE if I have a HSA, so long as I didn't make any contributions outside of payroll, which I did not. However, I could NOT get your FREE software to work, it kept insisiting that it needed to charge me DELUXE in order to file my EXTREMELY SIMPLE return - because of the HSA, despite your own website stating multiple times that this is not the case. IF I CAN'T FILE MY EXTREMELY SIMPLE 1040 FOR FREE, I ASK YOU, WHO CAN??! The system also estimated that most people with my VERY SIMPLE tax return will take about 30 mins to complete - mine took over 2 hours because of how difficult your system is in constantly and fraudulently driving customers towards your PAID versions, and making it seem like they don't have a choice BUT to pay for the higher versions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on March 31, 2025
Posted by: MsFreeman 1
from Hampton va
It was easy to follow and file. The question box was very helpful and a agent available to answer questions.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Is a great way to file
on March 31, 2025
Posted by: DE42
from Rogersville, TN
This is my first time filing on my own . It was very easy to do.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Q
on March 31, 2025
Posted by: Geminilady4444
It was so easy. I love using turbo tax to get things done
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 31, 2025
Posted by: Harrison012
from Marysville ca
Awesome to work with geat app easier than I expected
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on March 31, 2025
Posted by: tag171
Very Easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2024
on March 31, 2025
Posted by: CAGCAG1963
from Salisbury, Maryland
No engagement with turbo tax people. Was simple enough to get it all done. Was different this time as I am no longer working.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome.
on March 31, 2025
Posted by: Anonymous
from Toano, Va.
Stress free experience as always. Have used turbo tax for years.
Written by a customer while visiting turbotax.intuit.com