Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax never lets me down!
on January 29, 2026
Posted by: DaniiJ
from New York
I have been using Turbo Tax for about 10 years now and I love the accuracy of it. I also enjoy that is very easy to use and navigate and that I always get the most back on my returns! I always recommend Turbo Tax when someone asks me what company to use during tax time, I am for sure a returning, loyal and satisfied customer. Thank you!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So very easy to use!
on January 29, 2026
Posted by: EJY39
from Pennsylvania
The whole process was easy to use and fast too! I've been a long time customer and don't see me ever changing.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not Awesome, due to trying to upsell me.
on January 29, 2026
Posted by: Turok9
from Texas
A little difficult but manageable, It's better than leavving my house
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Improved from last years experience
on January 29, 2026
Posted by: Rudy2023
from Florida
Much faster than last years "disc' that I used. Satisfied that it took me only 30 minutes
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Sneaky with fees, tax, true cost, deposit options
on January 29, 2026
Posted by: informedtaxpayer
from ohio
Stop trying to sneak in charging people to receive their own money. Ridiculous. Having to go forward, and then go back, in order to find the FREE direct deposit option is a nasty trick.
Put the full total on the receipt, including sales tax. PRIOR to accepting payment!
Do not say the "total", take the payment, and then afterwards say "+ sales tax", after the payment is already pulled.
Do not say the "total", take the payment, and then afterwards say "+ sales tax", after the payment is already pulled.
Providing a receipt without the true cost violates principles of clear and conspicuous disclosure.
FTC is on you for this, no doubt. Consumer Protection Laws? Are we uneducated or just greedy?
Overall, do better. People are here to pay taxes and do the right thing, don't treat them like crap for doing so.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
it was great
on January 29, 2026
Posted by: chitawee
from maine
it was really easy to use and was able to get it done quickly
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 29, 2026
Posted by: Greatone67
from Pennsylvania
I loved the experience they really helped me out I loved there services
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tac is awesome
on January 29, 2026
Posted by: Tsweeney
from AZ
very easy to use the only thing I would say is that they could come down on people that are just 1 person and have no paperwork to fill u whihc is very easy but always sp pricy
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com