Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Refund Advance Loan not offered at first
on February 2, 2025
Posted by: Anonymous
from Glen Burnie, MD
I had to create a whole new account to be able to receive the refund advance loan. it's like they offer it to only new customers, and if you're returning you won't get offered it again. it is a very weird and horrible glitch that they need to fix pronto or they are going to lose ALOT of loyal customers.
On another note, I had the BEST customer service supervisor BRITTANY!! She was the one who suggested I create a new account in order to receive the loan, and SHE WAS CORRECT!! Turbo Tax needs to get their stuff together and figure this out. BRITTANY DESERVES A RAISE!!!!
THANK YOU AGAIN, BRITTANY!!! :)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax all the way
on February 2, 2025
Posted by: Haydren
Great I love turbo tax always use them always will
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on February 2, 2025
Posted by: Ken JJ
easy to use and simplyfyes the uses of adjusted online info
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly recommend
on February 2, 2025
Posted by: TClark83
I always use Turbo Tax. I highly recommend!!!!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Frustrating this year
on February 2, 2025
Posted by: LRML25
from Somerst, TX
I have been using Turbo Tax since 1998 and this is the first time i was overly frustrated using it. from it circling back and making me enter my w-2 info twice and then doubling my income to the fact it doesnt re,e,ber that i used it last year to file. i spent 20 minutes searching my file cabinet for my 2023 return to be able to file this one.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2024 TT Experience
on February 2, 2025
Posted by: No fan of the IRS
from USA
It went well this year, but the program was glitchy throughout. Several times I had to logout and back in to continue. Otherwise, reliable as ever. I'm happy I'm done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Easy!
on February 2, 2025
Posted by: Cody0414
Great Experience every year! Makes filing super quick and easy!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is very fast!
on February 2, 2025
Posted by: Kansas Flash
from Niles, Michigan
User friendly and easy to understand. Help is always there if you need it.
Written by a customer while visiting turbotax.intuit.com