You charge too much, and sneakily try to add on fees and upsell your services. I’m ashamed to live in CA to only get a $10 refund from Federal. That’s offensive. I will keep my $307 from CA and carry on. Just saying. I then had to pay $88 to file my taxes here…
Quick and easy even if you haven't use it before. If you have, all your documents can be loaded easily. The only annoying thing for me is the "You want to try this service?" aspect.