Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
new customer, family recommendation
on January 29, 2026
Posted by: monphil17
from TX
My oldest son has used this service for several years, and been really satisfied. i tried a couple other brands, and wanted to change it up this year. this process was easy, and quick, but we dont have alot of tax stuff to file, so thats nice, too
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and easy to use
on January 29, 2026
Posted by: Opal12
from Tennessee
Filed simple 1040. Great and easy to use. The step by step prompts make it super easy.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Interface needs work.
on January 29, 2026
Posted by: Dan0650
from Oklahoma, OK
The guidance for inputting the income documents needs work. A 1099-R got duplicated, one empty and one correctly filled out, during the review, they were not identified which was empty and which was filled out, the final review before filing identified which one, was able to go back and delete the empty one. This wa very frustrating while doing the income input phase, I decided to just go on and see if I could correct it later.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on January 29, 2026
Posted by: mack2422
from south carolina
Been using the last couple years. Everything is straightforward and easy to understand
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesome
on January 29, 2026
Posted by: Mel420420
from Wv
It was very easy to use. I have used it for multiple years. And I would recommend to new users.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax reliable
on January 29, 2026
Posted by: 5678a4
from Indiana
No thanks I don't want to do this so let me out now please
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service!
on January 29, 2026
Posted by: Caligamermom79
from California
I do my own taxes and this makes it easy. A+ I recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I was actually able to file by myself
on January 29, 2026
Posted by: K80Barc
from WV
Turbo tax was rather easy to figure out. I had tried a few other tax places and just couldn’t figure it out. Not only was it rather straightforward I also got a very nice return.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for sharing your great review with us! We're so glad that TurboTax was able to help you get a refund that you're happy with, and we look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com