The Turbo tax program was clunky this year. The QR code feature did not work. I scanned my W-2 and downloaded the file. The phone assistant was prompt & helpful
Super easy to use. I like how I can upload a PDF file from my computer instead of typing all the information in my self. Also taking a picture of the W2 is nice too because you know the information you are taking will be inputed into the correct boxes. Ofcourse you need to review those things but over all my process went very nicely. I like how it would keep my stuff I put in. Like save the information. This helps because I can come back another day and finish it or add more too it and save.