Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
very helpfull this website
on February 2, 2025
Posted by: roseven
very easy to file income tax return.. highly recommend this website.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Suprise Fees - Very Disappointed
on February 2, 2025
Posted by: Meechie59
I was unexpectantly surprised with a $110 fee this year. I have been filing with Turbo Tax over 4 years and I was not expecting to pay this much. This will make me rethink how I will file my taxes in 2025. I used to tell everyone about Turbo Tax, and how inexpensive it was. I continue on with the filing even after the charges, but I am truly going to have to reconsider going forward. I don't like surprises especially with a company I have done business with for so many years. It started at $31.00 and by the end of me filing it was up to $110. Very dissappointed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on February 2, 2025
Posted by: s1012
from Texas
Amazing work from the people in the call center they help me when I was stuck.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
good
on February 2, 2025
Posted by: Treasurediver
from Cuddle Key Florida
It was expensive, but easy. you say its free but, its not
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall good experience.
on February 2, 2025
Posted by: AlKeith
It was very easy to complete my taxes. The only problem was I had a hard time trying edit my employee's EIN number due to me entering a wrong number. The instructions were hard to follow.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very good
on February 2, 2025
Posted by: EERIE s
Very good, but a bit expensive for a senior person. You should have discounts for seniors.
Thanks for all your help
Thanks for all your help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deluxe Package Scam
on February 2, 2025
Posted by: HallieY
from Gilbertsville, NY
I chose to do the standard free package and throughout the process, was informed that I could get more back for doing the Deluxe package. When completing my return, I chose to upgrade it to Deluxe to see if the return amount would increase but it did not. I could not change anything in my settings to see what the difference was or remove deluxe package after. So, I essentially paid $49.00 for nothing since there were no changes in the amount nor areas in which I would have added or done anything differently.
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes tax time a breeze!
on February 2, 2025
Posted by: Betty Z
from MN
Super easy to use! I was waiting for another W-2. I entered the information I had from the first W-2. I came back when I recieved my other W-2. All the information I had previously entered was saved and I could continue on right where I left off. TurboTax also populated information from the previous year which made doing my taxes a breeze!
Written by a customer while visiting turbotax.intuit.com