I've used Turbo Tax since I filed my 1st tax return and thank god for them, they are amazing, easy, and I feel confident things are correct. They answer questions, save your previous tax returns so you can get to them easily and even allow you to compare your last years return to this years.
I do not like the extra charges. Please be more up front on how much this process will cost. It is frustrating that the Premium is shown to be like it is optional but it is not.
It is easy to use for the most part, but the whole charges thing seems very shady.