Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Watch out for fees even when selecting free
on February 2, 2025
Posted by: Allen3193
I selected free and at the would not let me finish without paying $88. I selected free all the way through and was only filing a simple w-2. I couldn’t figure out how to get it taken off. Really aggravating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on February 2, 2025
Posted by: JESD4US
from Draper Va
I didn't use a tax expert. I have been using turbo tax for a few years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed in delayed filing
on February 2, 2025
Posted by: Susie922
I gave a 3 star because when I went to file.My state turbotax told me Due to a new Tax law the new tax form from missouri was not ready. That I would be notified by turbotax when missouri had the new tax form ready to be completed. I have waited over two weeks and received no notification from turbo tax. I happen to log in today to try to submit my missouri state tax when it was finally Accepted.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I AM DISAPPOINTED
on February 2, 2025
Posted by: WMG1379
TURBO TAX JUMP ME TO IMPORT AND I WAS GOING TO MANUALLY ENTER AND THEN CHARGED ME $79 WHEN IT SHOULD NOT HAVE BEEN THAT SO I WILL RECONSIDER NEXT AND I HAVE ALWAYS USED TURBO TAX AND NOTHING ELSE I FEEL THAT THIS WAS A RIPE OFF. I DID NOT NEED DELUXE BUT GOT THROWED INTO AND I ALSO ASK NOT TO DO DELUXE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Don't change.
on February 2, 2025
Posted by: Miek25
from NC
I'm getting afraid to click on anything now a days with the new changes. If I select pay with my refund, the amount to do so should be displayed with the bubble, not on the next page in small print. Having the refund tracker show up at the top is better than a progress tracker or timer. Don't become so predatory, I enjoy doing my taxes with Intuit, please don't make the experience any less enjoyable with the tricks.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
quick
on February 2, 2025
Posted by: Terry RYM
Fast and Accurate turbo tax went over everything required to complete an accurate tax return. Thank you!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo great
on February 2, 2025
Posted by: Santasis
from Columbus ohio
Quick and easy and kept updated very efficient and also kept me informed
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on February 2, 2025
Posted by: Mattolsen47
from Logan, Utah
This has been a great service and very reliable to use every year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com