Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,447 Reviews)
Rating breakdown 87,447 reviews
5 Stars
64,938
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Too many extraneous options.
on January 29, 2026
Posted by: deafedtchr5
from CO
I have been filing my taxes with Turbotax for over 18 years. It has been fairly easy in the past, however in last few years, it is getting more difficult. Today will probably be my last time using this program. I see that here have been many "hidden" components added this year. If I wasn't so diligent in making sure everything was perfect, there could have been several times that I consented to additionally items that would have cost me more money. The biggest fraudulent item was at the end when you are agreeing to file, it makes you think the only options are to pay another fee. I was furious, then clicked "show me more options" expecting to have to have it mailed, when miraculously, the free option to have it deposited into your account showed up. I will not put myself through an hour of this ridiculousness again. Also, one of h an reasons I've always used Turbotax is how it transfers my info from the previous year, making it a huge time saver. This year nothing transferred, I had to input everything manually. I recall there was some type of acknowledgment of private info in the beginning, however it wasn't clear.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Perfect
on January 29, 2026
Posted by: Gigijj
from California
They help you through each step. Very simple to navigate. Every year i use this
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
No longer the simple and easy
on January 29, 2026
Posted by: Stupid54
from FL
No longer the simple, easy to use tool tha it used to be
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great thanks TT!
on January 29, 2026
Posted by: Lauren6767
from Texas
I would not like to pay $40 extra to use my return to pay. I would like more free features please.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is great
on January 29, 2026
Posted by: DrewTurbo
from Indiana
It's user friendly easy to used I have been using turbo tax for over 20 years.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Money grab
on January 29, 2026
Posted by: IhateTurbotaxz
from aspen co
Says it can be free to student loans its not
tries to get you to upgrade everything huge money grab
tries to get you to upgrade everything huge money grab
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 29, 2026
Posted by: August0102
from Alabama
Excellent experience this was my first time doing my own taxes and I feel so complete.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not clear on everything...
on January 29, 2026
Posted by: 26taxes
from Washington
It was hard, for me, to determine what I was paying for and what I really needed to pay for. When getting to the end of the process I was NOT happy that I was paying more than I wanted to.
Written by a customer while visiting turbotax.intuit.com