Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,447 Reviews)
Rating breakdown 87,447 reviews
5 Stars
64,938
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
So easy and helpful
on February 5, 2026
Posted by: Wendy0829
from TN
I got expert help through chat and it was great. I shared my screen and she took me right to what I was looking for.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
simple and fast
on February 5, 2026
Posted by: R d a nm
from New Mexico
fast and easy, simple to follow and work through the steps, and made it easy to get my return back fast
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
It’s great to know your refund was processed promptly. We appreciate your trust in TurboTax and are pleased we could help deliver a fast experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax for the win
on February 5, 2026
Posted by: Cole6988
from Madisonville tn
I've used it for years.It works great for the average everyday blue collar guy
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo-Tax is a Great Tax Tool
on February 5, 2026
Posted by: catroxyromeo
from california
It was easy to use and very helpful in providing information to explain tax information.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax is becoming has been
on February 5, 2026
Posted by: Alva15
from Washington DC
They try to upsell you at every corner. I paid $173 for unnecessary services I did not end up needing, and it did not let me remove the services. I filed on my own and don't believe they found me the best refund this year, like they said they try to do, because i wasnt able to apply the new car loan tax provisions under this year's file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
so easy to do
on February 5, 2026
Posted by: Trish831
from fl
this was very easy to follow and do. I tell all my friends and family about it
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
quick and easy
on February 5, 2026
Posted by: dgf1997
from oregon
from filing in previous years, my information was up to date and accurate. it was very easy to submit screenshots of tax documents and have it accurately uploaded.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great help from Irma
on February 5, 2026
Posted by: Aliciabrandon
from Arizona
I had so much trouble with my 1098-T form it wasn’t going through an I ended up having to call customer support and this wonderful lady helped me we were on the phone for about an hour but she was very patient and polite with me the entire time and was eventually able to solve my issue. Her name was Irma she was very helpful thank you
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com