Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(84,566 Reviews)
Rating breakdown 84,566 reviews
5 Stars
63,274
4 Stars
9,209
3 Stars
4,041
2 Stars
2,516
1 Star
5,526
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Over priced and App is glitchy.
on March 16, 2025
Posted by: BattlebornK5
from Knoxville TN
App would keep crashing. Definitely over priced for what you get. I could go do a in person filing for half the cost but never have time. So 2 stars for convenience that’s about it.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
amended
on March 16, 2025
Posted by: meweber
from Nevada
very easy filing tax returns and amendment return
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hard to use and extra fees!
on March 16, 2025
Posted by: Ugg2025
from seattle, Wa
The format was very different this year, and there were hidden extra fees.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on March 16, 2025
Posted by: Danny 2965
Very easy to use and every one should use turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Exceptional online assistance.
on March 16, 2025
Posted by: WEB9
It went great until we got to the check list. Able to clear 4 of 6 items but the last 2, involving 1099-R forms for military retirement and Civil Service. The checklist stated there was a problem but never specified what it was. After about an hour we asked for and received online help with shared screen. The agent was exceptionally tolerant with my frustrations and, although the issues were never specified, we did get resolution and were able to complete the process. Exceptionally satisfied with the online assistance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is fantastic
on March 16, 2025
Posted by: Girl75
This was quick and fairly easy. Thank you TurboTax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Glitching!
on March 16, 2025
Posted by: Tanya57
It was having a glitch in the final review. It took me several hours and had to call for tech support. I had a simple return and was still charged $69 plus tax. I won't be filing with this next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Faster than last year!
on March 16, 2025
Posted by: Kel_Ras
from California
Quick and easy this year. The system estimated a 59 min return, but it was complete in 29 min! (state and federal total time).
Written by a customer while visiting turbotax.intuit.com