Easy to use. Unfortunately they scam you by telling you to start out free for a simple form for a Federal return and at the end they charge you $49 for it. Mine was a simple return and had no live help and I was charge $49. What a rip off. Beware also that if you use your Federal refund to pay your state taxes, they use a third party and there may be a cost of $40 extra to do that. Caution! Next year I am going to do my taxes with a different service.