Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Simple - Tedious
on February 3, 2025
Posted by: Dee213000
Tedious but simple. Will use again in the future and recommend.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
False advertisement
on February 3, 2025
Posted by: zbibbee
Stated it would be free if you didnt file with them in 2023. I did not and it still wasnt free.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on February 3, 2025
Posted by: Domina7
from Texas
So easy to use and file my return without having to go to a tax office and wait.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on February 3, 2025
Posted by: LukeCD02
Turbo Tax is very easy and straight forward, I love the simplicity and side note explanations!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax is simple
on February 3, 2025
Posted by: digibro101
from Cheyenne, WY
only tax software i use, my wife and i are a young couple and simplicity is what we needed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Easy to Use
on February 3, 2025
Posted by: Cinder125
Turbo Tax is so easy to use.....but the fees are getting higher
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Understand basic tax rules before using
on February 3, 2025
Posted by: Two state taxes
from Chicago, IL
Overall, this was a good experience; however, it kept prompting me to file state taxes for 2 states, even though i live and work between 2 states that have a reciprocal agreement. The information was hard to find on the website and it prolonged the process. Also, I would have paid for 2 state returns, even though it was not necessary and the app would have gladly taking the extra money. This needs to be updated so that customers are not paying extra for services that are not warranted.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Best you can do for now
on February 3, 2025
Posted by: lajsdgh
Service is ok. The whole industry is a scam and only alive because companies like intuit bribe (lobby) for the system to stay in place. I wish the IRS would just send me a bill and I could pay it.
Written by a customer while visiting turbotax.intuit.com