Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax Awesome
on February 3, 2025
Posted by: LH254
from SC
I've been using Turbo Tax for years love it. The staff online support always helps when needed.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Frustrating with e file.
on February 3, 2025
Posted by: nassirah
from Houston TX
I have not been able to e-flile for 5 + years using Tubo Tax. I have followed instructions and have to print and mail my tax each year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Previous versoins where easier to use.
on February 3, 2025
Posted by: frustrated LS
from NC
I thought I was using the "free version", at the end was charged for the deluxe, not good! Have used Turbo for many years. This is the first time I have seen questions that did not have a help note with them For instance you asked if my 1099-R had an amouint in it, no it did not. Them you wanted me to calculate the tax. Tax not determind box was checked. Prior years this did not come up. Please get rid of the AI for questions. It does not have the reasoning power of a person. Make it easy to get to a person, especially one in the USA. Charge for live help on this session was too high.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
i survived
on February 3, 2025
Posted by: sillysallygal
from United States
i don't understand taxes at all but turbotax makes it mildly tolerable and somewhat simple. wish i didn't have to pay extra just because i had an HSA tho
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
okay
on February 3, 2025
Posted by: med1985
its okay i use it every year wish it was better and no survery
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is convenient to use
on February 3, 2025
Posted by: LLL1001
There is a lot of fee charges later in the process that I cannot avoid otherwise it takes me back to the first step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
it's ok
on February 3, 2025
Posted by: kgbpoker
clunky, but it'll do if your trying to hurry and don't have a lot to do.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Pointless
on February 3, 2025
Posted by: Mistakenweevil
Waste of time and money sends but doesn't let you sign into idme to file keeps getting rejected
Written by a customer while visiting turbotax.intuit.com