Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,447 Reviews)
Rating breakdown 87,447 reviews
5 Stars
64,938
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
TurboTax is tricking people!
on February 6, 2026
Posted by: Nonickname25u85
from Kentucky
I have always used TurboTax however, this year I was forced to pay to file my taxes which has not happened before. My taxes were very simple and the only other form I had was not listed amongst the reasons for having to pay for my return so I am very unhappy. I feel like because I owed money on my return they took advantage of me and said my taxes were complex so I had to pay them to file them even though all I had was a W-2 and an insurance form.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax great
on February 6, 2026
Posted by: Turbo kayla
from Florida fl
It was great experience, understanding I will be using it again.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on February 6, 2026
Posted by: Arianna06
from Maryland
It was ok. My deductions are pretty standard so I didn't require much.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was very helpful
on February 6, 2026
Posted by: Corbion
from New Jersey
Customer service was clear and knowledgeable with guiding me through my steps
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Greatly appreciate the availability
on February 6, 2026
Posted by: Anonymous
from Fl
the guidance makes me feel extremely confident doing my own taxes!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on February 6, 2026
Posted by: Lillybug63
from West virginia
I had a question it was answered quickly and professional
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Its ok wouldn't say awesome lol
on February 6, 2026
Posted by: Tr3s M
from DE
It was cool. Averaged at best. But what's wrong with average. Average is good and its better then below average.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful!
on February 6, 2026
Posted by: Love this nickname
from AZ
Just love love love and can not even imagine anything else
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com