Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Still trying to figure out
on April 15, 2026
Posted by: 84yellowman
from Middletown Oh
Still trying to figure out. First time user but I've been trying to finalize. And it cost too much yall charge to much
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on April 15, 2026
Posted by: CRS76
from 11965 E. 120th Ave. Colorado
Turbo Tax is easy to use. Although they require to many words to leave a review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good product
on April 15, 2026
Posted by: Lorraine10
from new hampshire
awesome, easy to use will use again in the future
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
FEES ARE NOT TRANSPARENT
on April 15, 2026
Posted by: WOLF3725
from MO
I TRIED ONLINE VERSION THIS YEAR BC FED FILING WAS "FREE" ENDED UP CHARGED $130... I COULD OF JUST PURCHASED FROM STORE FOR $55. THIS IS JUST REDICULOUS
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
A Masterclass in Corporate Greed and Deceptive Des
on April 15, 2026
Posted by: Stopcorptaxcompany
from California
If I could give zero stars, I would. TurboTax is less of a financial service and more of a digital extortion racket wrapped in a shiny, gamified interface.
First, let's talk about the absolute extortion they call "pricing." Their entire marketing campaign is built on the endless, repetitive lie of "Free, Free, Free," but it is a masterclass in the bait-and-switch. The moment you try to claim something as incredibly basic as a student loan interest deduction, unemployment, or dare to have a single 1099 for a side gig, you hit a massive paywall. They intentionally wait until you've sunk an hour into manually typing in your W-2s to suddenly hold your return hostage, demanding $80+ for a "Deluxe upgrade" that requires absolutely zero extra computing power on their end. Add on the state filing fees, and you're out over a hundred bucks just to pay your taxes.
Then there is the disgustingly predatory UI. The entire platform is a minefield of dark patterns designed to trick you into making mistakes that benefit Intuit. The buttons to decline their overpriced "audit defense," refund processing fees, or "MAX benefits" are always tiny, grayed-out, and deliberately worded to make you feel stupid for clicking them. Meanwhile, the "Yes, take more of my money!" buttons are massive and glowing.
Worse is their shameless data harvesting. Their information-sharing prompts are deliberately deceptive, tricking users into handing over their most sensitive financial data. They aren't just processing your taxes; they are mining your income, debts, and life circumstances so they can cross-sell you Credit Karma loans and bombard you with marketing for other Intuit junk. They treat your private IRS data like a cheap lead-generation tool.
And let's not forget the most sickening part of all: Intuit spends millions of dollars every single year lobbying the U.S. government to keep the tax code complicated. They have actively fought against a free, simplified, government-run filing system for decades. They literally pay politicians to ensure filing your taxes remains a miserable, terrifying experience so you are forced to crawl back to their predatory software.
Do yourself a massive favor and use literally anything else—FreeTaxUSA, Cash App Taxes, or the new IRS Direct File. Stop feeding this parasite of a company. Avoid TurboTax like the plague.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Helpful
on April 15, 2026
Posted by: Anonymous
from South Carolina
Keonte is amazing!!! Very friendly and very helpful!
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TURBO TAX IS TERRIBLE
on April 15, 2026
Posted by: fufu22222
from ca
Terrible. I will never use this again. Both myself and my girlfriend had too many issues with this product. I DO NOT RECOMMEND Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a lifesafer!
on April 15, 2026
Posted by: PriscillaAAAAA
from 2013 CARDINAL LN, 2013 Cardinal Lane
Fast, easy, not complicated. User interface friendly, and no pressure.
Written by a customer while visiting turbotax.intuit.com