I love the step by step process that makes filing my taxes self sufficient, easy and understandable. The site give you terms and definitions and holds your hand all the way through. Automations to link to W2 uploads and bank accounts is a fantastic feature as well that skips the head ache of tracking figures down for entry.
The "Free" filling was going to be great; All the time I spent entering data; Then on the filling I had 'Interest' so it was not "Free". Question: How many people do "NOT" have 'interest'.
Very convenient process over filing taxes on paper documents. However, all the hidden charges are something you have to keep your eyes open for. For instance it will cost you $40 more to pay for a TurboTax product with your refund verses with a credit card.