Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,447 Reviews)
Rating breakdown 87,447 reviews
5 Stars
64,938
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Very simple
on February 6, 2026
Posted by: Scott3600
from West Virginia
Very easy to use and very helpful for beginners thank you for your awareness and making things so simple
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great app
on February 6, 2026
Posted by: Domi53
from New Mexico
Great with info entered and verification of that information
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great!
on February 6, 2026
Posted by: ChreeP3
from TN
Very easy to use and navigate through.Enjoy the experience.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ok
on February 6, 2026
Posted by: Rick 6969
from Fl
TurboTax is OK to use they just charge me for state taxes and I live in Florida and I don’t pay state taxes so they should’ve charged me for that
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy!
on February 6, 2026
Posted by: Erick T
from Tennessee
I’ll be honest and went to another tax option first because I had used them before. It was a nightmare. Gave conflicting info a worse, showed I owed a lot. Came back to TurboTax and was told it would take an hour. Done in 17 minutes and getting money back. Should have never went anywhere else. Thanks for making it easy and fast.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Its Ok sometimes
on February 6, 2026
Posted by: BlackFace42
from Florida
TurboTax, while convenient, can be hard to navigate sometimes. But I do like it overall.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problem
on February 6, 2026
Posted by: Rini68
from New mexico
Tried to go back to upgrade but couldn’t so I ended up just ding the free version
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Review
on February 6, 2026
Posted by: ReallyStop
from Florida
Took me about an hour to file and this review was very painful to complete
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com