I like using the software, but the fees and actual cost of the program remains misleading. The online and television marketing of it being free when there is actually a fee ($49). Also, the new fee this year to have your refund electronically deposited into your bank account ($25) , unless you deposit into a Credit Karma account, seems a bit excessive when you are already paying for the program.
I was having a tough time and one of the Turbo Tax agents helped me to navigate on the website to get to my previous tax returns and helped me to better understand what I was doing.