I really appreciate how TurboTax remembers info from previous years which expedites the tax process each time. Also love that clicking on help icons doesn't completely open new windows or move you to new pages which can be disorienting or frustrating if you're concerned about remembering what information you've submitted.
I have been using Turbo Tax for many years. In fact I DID file electronically with Turbo Tax last year. The product is straight forward and easy to use.
What makes Turbo tax such a fantastic product to use, is its simplicity. Turbo tax has easy an easy to use interface and makes locating the necessary information easy to locate on your W-2 and just as easy to enter the information into the system.