Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,447 Reviews)
Rating breakdown 87,447 reviews
5 Stars
64,938
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax awesome?
on February 6, 2026
Posted by: PP Lau
from TX
Too many random questions, please streamline them.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax
on February 6, 2026
Posted by: Deajias
from Maryland
The experience was good and it was very helpful. It helped me make sure the information I was putting was accurate
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A must use app with Turbo Tax.
on February 6, 2026
Posted by: AngiTX
from Texas
This was easy to use and underand due to features, interface, accuracy, and compatibility. With guidance, I was able to have my questions answered.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on February 6, 2026
Posted by: April1013
from Virginia
Paige was very helpful and patient with me thank you so much
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
taxex
on February 6, 2026
Posted by: chloebelle
from nc
cool but wish it was more of a refund this year. thank you
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Unsatisfied Customer
on February 6, 2026
Posted by: ScottofKCK
from Kansas
I did not find turbo tax user friendly. I found it difficult to locate the information that I needed to add to my return. I was also disappointed that Turbo Tax did not ask me about specific things like lottery winnings and my 1099 MISC that I had to file.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Watch for hidden fees
on February 6, 2026
Posted by: jackandnicksmom
from colorado
Entering the information and submitting the file was easy peasy. I was not thrilled about the extra $75 charge to deduct the turbo price from my deductions and some 5 day early fee. That was sneaky.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy FIler
on February 6, 2026
Posted by: nonerufus
from tx
Very easy to use, which I am very grateful for the help
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com