Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,447 Reviews)
Rating breakdown 87,447 reviews
5 Stars
64,938
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Gotta love TurboTax
on February 6, 2026
Posted by: LaMorenita
from Virginia
I've been filing via Turbo Tax for the past few years. It's always fast, simple and easy to understand and I know that all of my info is secure.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax fees to file
on February 6, 2026
Posted by: Pretty Divine
from Texas
Only reputable I have to the process of filling with TurboTax are the three added fees applied at the end for filling unemployment, getting the refund sent to my personal banking intuition via direct deposit, and the fee to have TurboTax fees taking out of the refund.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
awesome
on February 6, 2026
Posted by: Harmony01
from In
this was my first time useing this. The experience was okay.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love turbo tax!
on February 6, 2026
Posted by: Lachicca 22
from Nevada
TT is there when you need it, it has very nice consultants
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Relatively simple
on February 6, 2026
Posted by: 5670
from Illinois
It was relatively simple but some of the areas need more explanation and guidance. An example is when asked about prior year ROTH IRA. It could explain if that means Roth IRAs you had or the one you have now. Very confusing.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Excellent
on February 6, 2026
Posted by: VL800
from GA
I had a great experience filing with Turbo Tax.com, it was extremely helpful through out and the process was simple and straight forward.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
SUGGESTION
on February 6, 2026
Posted by: CL63
from FL
IT WOULD BE NICE TO SEE ALL THE DIFFERENT FORMS LISTED WHEN YOU HAVE TO ADD ADDTIONAL INCOME. I HAD TO SEARCH FOR THE 1099-R TO UPLOAD AND FILL OUT. IT REQUIRED A SEARCH, INSTEAD MAYBE IT CAN BE ADDED INTO A LIST WITH ALL THE OTHER FORMS THAT YOU MAY NEED TO CLAIM. IT WOULD HAVE SAVED ME ABOU 20 MINTES ON FILING TIME.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on February 6, 2026
Posted by: BigdawgJon
from North Dakota
It's super fast and easy I would recommend for any first timer
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com