Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,447 Reviews)
Rating breakdown 87,447 reviews
5 Stars
64,938
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy to Use
on February 6, 2026
Posted by: KyleCal
from California
Very easy to use and answers questions easily. Have used it for 4 years and never a problem.
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
not free
on February 6, 2026
Posted by: definitely not free
from 3382 canary ave
nothing different only 2 w2 and have 2 kids with 0 child care cant beleive have to pay
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Going thru some changes
on February 6, 2026
Posted by: oklidoki then
from Evergreen
With new changes that were implemented on 2025 tax returns, it turned out to be cumbersome for old folks like me.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on February 6, 2026
Posted by: Luvlee96
from Cleveland, Ohio
I like using TurboTax when filing my taxes. They don't charge as much to do it online rather than going to other places and paying for commission. Doing it yourself is easier, and if you need help you can use the tax agent.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I've been trusting it for years
on February 6, 2026
Posted by: Kira888
from Pennsylvania
I was able to do it by myself without help for my life representative they make it that easy
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is Simple to Use
on February 6, 2026
Posted by: MarkW10
from Washington
Great and easy experience! Simple to use since guided throughout the filing process.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is Awesome
on February 6, 2026
Posted by: Crowmex
from MT
Great guidance, accuracy, and interface. I will use this software again. The guidance offered in the questions was spot on.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still using it
on February 6, 2026
Posted by: DeeLay e
from Texas
While the fee has gone up over the last few years, I still enjoy being a turbotax user. I have never had an issue filing with them in the 15+ years I have been using them. Quick, easy and reliable service.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com