Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,445 Reviews)
Rating breakdown 87,445 reviews
5 Stars
64,936
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Starting to not trust it
on February 6, 2026
Posted by: Cenedra05
from Texas
I liked it better when I could actually file my taxes without being charged to do so. This is ridiculous, I didn't use an advisors help yet I have to pay you almost $50 to file my taxes? seriously? its a scam! Not to mention every year despite me making approximately the same amount I owe more and more taxes, it doesn't make sense, I think there is a chance I will be switching to another service next year despite being loyal to turbo tax for the past almost 10 years since I started doing my taxes. It just doesn't feel accurate anymore.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User Friendly
on February 6, 2026
Posted by: MommaGmunny
from Arkansas
The website was easy to use and made the process quick
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax2025 is confusing! I have been using tur
on February 6, 2026
Posted by: caw74
from 2729 Call Hill Road
Turbo Tax2025 is confusing! I have been using turbo tax for years. This experience make me want to look at other tax programs next year. I am old and don't understand what they are asking for
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Improved
on February 6, 2026
Posted by: Jay3200000
from Washington
I could understand the information and it was up to date
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Convenient
on February 6, 2026
Posted by: Fount
from Texas
Great product, have been using it for years! Would recommend.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly Easy
on February 6, 2026
Posted by: Kate626MPB
from Texas
Mostly easy to navigate and get through. Could have more little help bubbles.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed
on February 6, 2026
Posted by: Vivian74
from Arizona
Would be better if you didn't try to get more money from single parent households boy did I get fooled this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is so user friendly
on February 6, 2026
Posted by: Wheeler2025
from Las Vegas, NV
Turbo Tax is so easy to use! I've been using it for the past several years, and I won't use anything else.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com