Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Service not cancellable
on April 15, 2026
Posted by: Bkrause
from Illinois
I had decided not to file with TurboTax and had not yet sent in the forms via e-file, but TurboTax would not let me cancel my payment so I could not use the software. The set-up is misleading -- there should be a clear way to cancel my transaction before filing, or clearer information that the transaction will not be voidable after a certain point. This will be my last year using this software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS ALWAYS MY 1ST CHOICE
on April 15, 2026
Posted by: WGDI
from GEORGIA
TURBO TAX IS USER FRIENDLY AND ASSIST ALONG THE PROCESS TO GET YOU THE BEST
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
More expensive than it seems.
on April 15, 2026
Posted by: Kellzkaboom1
from Oregon
A good service, although more pricy than it leads on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTzx works
on April 15, 2026
Posted by: Textronics
from Oklahoma
It works OK. i'm just not thrilled with havng to pay $150 when I do all the work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Will Use TurboTax Every Year
on April 15, 2026
Posted by: SAV 97
from Oklahoma
Excellent and efficient tax-calculating program for all
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is very useful
on April 15, 2026
Posted by: Marvelita
from NY
Terrific user interface: extremely clear, user friendly, speedy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on April 15, 2026
Posted by: Imy14
from Kokomo Indiana
It was easy to use and very friendly for me,I’m not real good with computers.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using for over a decade now
on April 15, 2026
Posted by: Pink333
from Kentucky
Made it easy. Not very good with online stuff. Don't like vomputers
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com