Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,445 Reviews)
Rating breakdown 87,445 reviews
5 Stars
64,936
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
They charge a fee to do direct deposit
on February 7, 2026
Posted by: Tax payer of the USA
from ohio
Product did what it is supposed to. Good job. Forcing people to use your preferred bank to receive a fee free direct deposit is not a very honest business practice.. i guess you get what you pay for . undecided if i will return next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax works great
on February 7, 2026
Posted by: 605medic
from Oklahoma, OK
It is alway an easy experience without hassle. Been using it for years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We genuine appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
its okay
on February 7, 2026
Posted by: Jsimpson88
from indiana
difficult for someone who is retired with no income
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Would use Turbo Tax again
on February 7, 2026
Posted by: Litlldy
from Maine
Fast and easy step by step instructions and the links for extra guidance was helpful
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on February 7, 2026
Posted by: TTAXXX80
from California
Features, guidance and interface was user friendly and easy going. Thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes taxes easy
on February 7, 2026
Posted by: Jess123454321
from MA
Can't imagine trying to do my taxes myself without TurboTax
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
State Tax Form Problems
on February 7, 2026
Posted by: GWH1946
from Arkansas AR
I found what I believe are two software errors with my Arkansas tax forms and was unable to resolve with your AI systems. information from my Fed Tax form for AR Personal property tax was not entered and counted on AR tax form. Also line 7A upper line 65 special was improperly checked. I'm very discouraged with not being able to resolve an error with YOUR software unless I agree to pay $150 to talk to a "expert" before filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is helpful
on February 7, 2026
Posted by: Viola25
from Lumberton NC
Helpful, guidance, explaining things in depth. Easy to fill out
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com