Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,445 Reviews)
Rating breakdown 87,445 reviews
5 Stars
64,936
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Efficiency
on February 7, 2026
Posted by: qbenji99
from Idaho
Quick & simple. Get the paid products, the extra services are useful!
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
All I use
on February 7, 2026
Posted by: Barelyafloat
from 6300 Northwest 30th Street
I love that this year we could go back to the free version. Some years it's no big deal but every little bit helps
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
Thank you for your feedback! We're glad our fees met your expectations, and we'll keep working to offer the best value possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time user
on February 7, 2026
Posted by: Megasplash
from Florida
I have reliably used Turbo Tax to file my taxes since 1990. always easy, safe and secure.
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We genuine appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Free Tax File
on February 7, 2026
Posted by: NewVision2026
from Pennsylvania
This was a helpful tool, but I did no have to look up things on Google to complete and finish. Remember it is free filing option but you will get charged to process the Federal and State returns.
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!
on February 7, 2026
Posted by: Terra26
from Kentucky
TurboTax made filing easier and was very helpful throughout the process!
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hope you don’t have marketplace insurance
on February 7, 2026
Posted by: UEatdix
from Tennessee
If my 1095-A document says 0.00 for an amount, I should be able to enter said amount, without TurboTax telling me it’s wrong. I know how to read, so when I input information into your program it should let me continue as is. I shouldn’t have to file by mail because your automated system is too flawed to register the numbers provided to me by the document.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very good
on February 7, 2026
Posted by: brierrose
from Virginia
Very good it could be a little easier though tomany unnecessary questions
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Over Charging
on February 7, 2026
Posted by: SLJS
from Pittsburgh, PA
Turbo Tax used to be a product I referrred to everyone. Now, they nickel and dime you charging too much. for. the services. I have used it for years and I think this year is my last. Horrible to charge a transfer fee and direct deposit fee on top of the fee for using the service to begin with. Never again! Turbo Tax lost a loyal customer.
Written by a customer while visiting turbotax.intuit.com