Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,445 Reviews)
Rating breakdown 87,445 reviews
5 Stars
64,936
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Easy experience
on February 7, 2026
Posted by: Joey050707
from Ohio , OH
Easy going and helpful. It was also nice to have the human guidance.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax - Fast, easy, and thorough
on February 7, 2026
Posted by: pepperref
from California
I feel confident that TurboTax asks all the right questions while preparing my return.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Recomend
on February 7, 2026
Posted by: McFam
from Illinois
Easy to navigate, and follow the prompts; I had no difficulty understanding it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on February 7, 2026
Posted by: Grimace T
from Ga
It was easy and Cynthia was awesome to talk to and very informative
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax is easy
on February 7, 2026
Posted by: cherieideus
from arizona, yuma
Filing with turbo tax since I got a job, always save info and easy.`
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 7, 2026
Posted by: MRZ23
from Florida
It was easy to use. Information was clear and easy to understand. Forms were fast to complete.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I selected to file for free but it wasn't
on February 7, 2026
Posted by: Djedji
from TX
Guidance misleading from file for free to paying 49 dollars !!! Not cool not to be able to fix that part .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2025
on February 7, 2026
Posted by: Doug2355
from 41 Carson Street
Great answered any questions that I needed. I would use again.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com