Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,445 Reviews)
Rating breakdown 87,445 reviews
5 Stars
64,936
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Too many Fees
on February 7, 2026
Posted by: MiamiChris7
from Virginia
everything is easy and great but all the fees suck
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not very good
on February 7, 2026
Posted by: MAJ412
from North carolina
Not much help. Did not answer my question. Had to use the web to get the answer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
In the dark.
on February 7, 2026
Posted by: Eighty7Points
from Montana
I owed taxes for the last few years. This year I have a return for my Federal, but the breakdown was not listed. I am unsure what my actual take-home is. I tried.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Meh
on February 7, 2026
Posted by: Coco62826344
from New York
It’s just ok. Expensive . I hate that it cost $35 to direct deposit
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TaxTurbo is the best!
on February 7, 2026
Posted by: PeanutPeter
from Arizona
The accuracy in their software is so up to date you will not struggle with nothing!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is very good
on February 7, 2026
Posted by: Fadi R
from CA
TurboTax is very good to use for everyone personal and business
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
False advertisement on fees
on February 7, 2026
Posted by: Peaches7897
from Ms
TurboTax with false advertising about zero fees on federal and state income taxes. Upon completing my federal refund, there are $80 worth of fees because I used a health form that I am being forced to use. this year will be my last year using TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
satisfied
on February 7, 2026
Posted by: tg52
from florida
I have used turbo tax for years and I love it I have used other sites but always came bc turbo tax
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com