Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,543 Reviews)
Rating breakdown 87,543 reviews
5 Stars
65,006
4 Stars
9,636
3 Stars
4,263
2 Stars
2,729
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is Amazing
on February 7, 2025
Posted by: June Bug 68
from Greensboro NC
Easy to use fast accurate. The price is affordable and it transfers all your information making the process smooth.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
was easy
on February 7, 2025
Posted by: ChickNorris
was easy, havent finished the process tho! still waiting
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 7, 2025
Posted by: Pugz68
Easy to use and navigate would use it again I'm happy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is AMAZINGGGG
on February 7, 2025
Posted by: AFoster112524
from South Carolina
I have been filing with Turbo since I was able to work and file, it ALWAYS so easy to use!!!!
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is Shady and Intentionally Deceptive
on February 7, 2025
Posted by: NickH66
Turbotax is very shady, but it's the devil I know. It hides certain consent forms until the very end, and forces customers to go back if they decline. The information sharing consent forms themselves are deceptive, and say contradictory things (e.g. the top of the website will say that I need to complete the form, but the text below will say I do not). The fact that TurboTax hides that it costs an extra $40 to pay your fees with the refund until the very end, and you have to click an extra link to learn that information is practically fraudulent. Do better please. Your product would be great if you went about it honestly, but I don't think Intuit has it in them.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bad isos reporting experience
on February 7, 2025
Posted by: Martin654321
from FL
if you exercise iso's and hold, you need to find where to fill them it never prompts by going back in the process manually.
Once you report them on the income section you have do it again in another that its not prompted again.
Instructions are not clear on the flow, it asks for ISO adjustment but it does not explain what it is, it gives an example that does not have the answer for the value you will have to fill.
Had to go to the IRS find the correct form and there it had the same example but complete.
Don't use AI to summarize the explication and if you do at least check that it has the appropriate info.
But all that could be automated since you already given them the info before. Also if you didn't sell any stock instructions don't tell you what to do it would be better to have a did you sold any stocks? and then if yes ask for fields to be filled.
At the end of the day if you have a bit more than standard taxes you better pay up for support or be prepared to spend some time doing research.
I probably wont use the service again since if I need help from a tax professional I don't want it to be online I prefer it in person and it will be about the same price.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Okay
on February 7, 2025
Posted by: Okay me
Okay thing good for me and smooth. Just to much to have to do surveys
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Alway A Pleasure
on February 7, 2025
Posted by: Mik3M7
from FL
Easy and hassle free. I've been using Turbo Tax since 2016 and have never had an issue.
Written by a customer while visiting turbotax.intuit.com