Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,542 Reviews)
Rating breakdown 87,542 reviews
5 Stars
65,005
4 Stars
9,636
3 Stars
4,263
2 Stars
2,729
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Worsening User Interface with Upselling Blitz.
on February 7, 2025
Posted by: Anonymous
from Virginia
The user interface used to be very interactive and intuitive. It seems the past few years Turbo Tax has gotten a lot less user friendly. To make matters worse, the PAID version is a non-stop stream of upselling nonsense, where at every turn they try to trick you into adding more products you don't need. Turbo Tax is going downhill fast. I've used them for years, but this may be the last.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax Should Disclose All Fees Upfront
on February 7, 2025
Posted by: ANMIHI
from Washington
The program is user friendly, I file on my own becuase I do a standard deduction but they made me updgrade and pay $49.00 becuase my return was no longer considered "basic" because I had to enter information from form 1099-G for recieving under $2000 in unemployment for a short period of time when our company went on workshare for less than 2 months and then it gave me the opiton to have them deduct the upgrade fee out of my tax return so I chose that option, it did not say there was a fee for this service. Once I was about to pay and it had me review a breakdown and they added another $40 for chosing the option to have the fee deducted from my tax return. The return started at zero saying based on my information it was free to file and it ended up being $89.00 to file. I would have used another company had I known there were other fees.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great filing network
on February 7, 2025
Posted by: Guccij
Great experience well organized easy to understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on February 7, 2025
Posted by: CakeySan
TurboTax is so easy to use. It took me less than 30 minutes to complete my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Fast!
on February 7, 2025
Posted by: Eyoshi
from CA
Easy and fast way to file your taxes. Everyone should use Turbo Tax!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is a life saver and time saver
on February 7, 2025
Posted by: Lexi1209
from Philadelphia
Very easy to navigate I did it myself and am grateful to have this service
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
THE BEST
on February 7, 2025
Posted by: HAPPY LIBRA
STEP BY STEP AND EASY INSTRUCTIONS TO FOLLOW AND STREE FREE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax is awesome
on February 7, 2025
Posted by: Shorty3646
love turbo tax. I do it every year, very easy to do .
Written by a customer while visiting turbotax.intuit.com