Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
turbo tax
on February 7, 2026
Posted by: Lulu689532
from Illinois
The fact that I was charged $35 to have the Federal direct deposited into my bank was outrageous but because I spent my time (which you charged me $39 for) I went ahead with it then you charged me for a Turbo Tax states thing. No clue what that was about. So not happy with the hidden fee or the fact that there was no way to say no to a $35 charge.
Really helpful guidance and recommendations along the whole journey. Took the fear out of doing my own taxes. Really easy interface as well!
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
I have been filing my taxes with turbo tax for about ten years now and I find it very easy to manage and accomplish my goals.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.