Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,445 Reviews)
Rating breakdown 87,445 reviews
5 Stars
64,936
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is fast & easy
on February 7, 2026
Posted by: Donabella22
from Texas
I loved that it is so easy to use & fast to guide.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 7, 2026
Posted by: Sleos
from CA
Super easy to use. Very satisfied. They guided me through the hole thing.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Convenient and Intuitive
on February 7, 2026
Posted by: Girome
from Missouri
Easy to use and intuitive. Made my filing easier and fast
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
enh
on February 7, 2026
Posted by: Nobodee
from colorado
I have always used the desktop client. Since that is no longer offered, I used the online product. It kinda sucks. Hard to navigate to where I need to go. I said I used the marketplace insurance, but it didn't prompt for the required form... so IRS rejected and I had to go back in, which was extremely confusing as it wanted to go through everything AGAIN!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and simple to use
on February 7, 2026
Posted by: Mystified44
from AK
I have used Turbo Tax online for years and it's the easiest and fastest way of filing my taxes. I highly recommend if you have more than just a single W2 to file that you use Turbo Tax. It's always been accurate and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Super easy, but fees for everything
on February 7, 2026
Posted by: Dkoc
from IL
Too many fees for things. did not used to be like this.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic
on February 7, 2026
Posted by: Trudy Darlene
from Arizona
TurboTax is so easy to use and I love the way they review everything to make sure the numbers are correct. I got this done in less than two hours with a half hour break. I also love that I can get my return five days early. Good job! See you again next year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
simple and standard deduction still costs 150$
on February 7, 2026
Posted by: nurse assistant
from ca
A huge detriment - I filed with a simple W-2 and standard deduction process and turbo tax still charged me 150$ for their service fee when they advertise it free. Vacuous little website. will be moving on for next years taxes.
Written by a customer while visiting turbotax.intuit.com