Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,534 Reviews)
Rating breakdown 87,534 reviews
5 Stars
64,997
4 Stars
9,636
3 Stars
4,263
2 Stars
2,729
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax is awesome
on February 8, 2025
Posted by: Perry34
Helpful helpful helpful helpful helpful helpful helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax please Fix
on February 8, 2025
Posted by: West420
from Mountain Home IDaho
Y'all changed the algorithm, now it loops more frequently, it's harder to get assistance, I genuinely have been stuck in a Loop for dayz because "AGI". I know my AGI, they know my AGI. It is correct, Fix This! Let me Move On!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Esay and Fast
on February 8, 2025
Posted by: MSKMSKMSK
Easy to file. Well explained. I didn't have any issues with filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Da bomb
on February 8, 2025
Posted by: ROBEAST1992
from Louisiana
Quick and easy. I really enjoy the ability to easily do my own taxes. I've used it for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesom
on February 8, 2025
Posted by: pp746
from rio rancho nm
GREAT WAY TO DO TAXES have used for last several years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
they taxing
on February 8, 2025
Posted by: reparations
from georgia
easy but wish they didnt have so many fees. its too many poor people they are taking from.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
1099-int problem
on February 8, 2025
Posted by: Knewby70
I wish I could give it 5 stars, but unfortunately I cannot. I would give it three and half but that is not an option. There is an error in the 1099-int portion of the return section. If you live in Tennessee or Texas there is not a drop down available with those two states and you cannot simply put it in manually. Without this information it will not let you finish the return either. This took two calls to rectify. First call was 40 minutes of failure and no resolution, the call was disconnected and no return call and nothing rectified, there was a lot of silence and give me a minute several times throughout the call. I hope I don't need to worry about any shananagins with identity theft. I hope the operators have been vetted by Tubotax. Now on the second call the operator was able to find a work around for the problem, he was really great with helping. Hopefully one of these two gentlemen put in a work order with IT to rectify the problem. Otherwise the program was pretty efficient and will probably use again, hopefully next year this issue is resolved.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Done in less than an hour...but
on February 8, 2025
Posted by: Resteng
Things I liked: The program is simple. Quick and easy to use. Done in less than an hour. You obtained most of my data that you required, directly from my employer and from previous returns.
Things I didn't like: I didn't like how I felt that you tried disguise the authorization to use my info for other purposes (repeatedly). The "share my info with a 3rd party" option, should be quickly obvious as an opt in agreement. The "read more" should be to opt in not opt out. If it's opt in, then reduce my purchase price, since you are going to sell or otherwise capitalize on my data. Also, $40 to allow you to take tax return filing payment directly from my refund seems an excessive amount.
Things I didn't like: I didn't like how I felt that you tried disguise the authorization to use my info for other purposes (repeatedly). The "share my info with a 3rd party" option, should be quickly obvious as an opt in agreement. The "read more" should be to opt in not opt out. If it's opt in, then reduce my purchase price, since you are going to sell or otherwise capitalize on my data. Also, $40 to allow you to take tax return filing payment directly from my refund seems an excessive amount.
Written by a customer while visiting turbotax.intuit.com