Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Quick and easy
on February 7, 2026
Posted by: Alisa2026
from Indiana
Finished in less than 1 hour because I have been using Turbo Tax for many years and most of my info is already on file. My 1 complaint is there is a fee for everything these days...getting ridiculous!
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
.
on February 7, 2026
Posted by: jj8888jj
from Indiana
easy to use, takes awhile to do, but needs more clarity on the major price increase at the end
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ok
on February 7, 2026
Posted by: Randywat67
from Al
Yo expensive and wa not given me all the charges
Through I was filling for free the this big charge
Don’t alike that if I could I would cancel
Through I was filling for free the this big charge
Don’t alike that if I could I would cancel
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Going downhill
on February 7, 2026
Posted by: Bpeng
from Arkansas
I've been using it for years and it's been great. Until this year. I came back to enter our ID information and it took my husband off my return and put me as single after I had already paid. It changed the total we are getting back, even after I fixed everything. This will most likely be the last year we use turbotax. It's too expensive to be making these errors.
Pros: My employment status changed this year, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is TERRIBLE
on February 7, 2026
Posted by: Clamas
from Idaho
My husband and just I had the most terrible experience with TurboTax. We spent nearly 4 hours today trying to get everything right, and while mine worked out ok, his return has some sort of computer glitch that we are unable to fix, and even though he has everything filled out correctly, the turbotax system still registers an error and this is preventing him from being able to e-file. Also, the tax calculator on their website is wildly inaccurate, just for the record.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
1st time filing
on February 7, 2026
Posted by: stephjo13
from NE
Never have filed taxes before and this was very very easy!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is user friendly
on February 7, 2026
Posted by: Jamus1
from florida
The program is easy to use, and it interfaces with my accounts.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is great
on February 7, 2026
Posted by: Pinkerika3
from Texas
When entering my dependents college information it was difficult to understand what I was entering wrong and what was missing, there was no additional information.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com