Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,531 Reviews)
Rating breakdown 87,531 reviews
5 Stars
64,995
4 Stars
9,636
3 Stars
4,263
2 Stars
2,728
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is great!
on February 9, 2025
Posted by: Jan3857
from Ohio
Turbo Tax is so easy to use and helpful in how it asked you all the question needed to file your return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 9, 2025
Posted by: Mama4two
from Mo
Great!! Easy to use it took zero time at all to finish
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on February 9, 2025
Posted by: Anonymous
from Texas
Easy to use!! Love it!! I have been using Turbo Tax for years and have wonderful results.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SUPER EASY
on February 9, 2025
Posted by: TRISH1311
from HUMBOLDT IA
SUPER EASY I love all the options that are available to get help and make sure everything is done correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Always a stressful experience
on February 9, 2025
Posted by: Rosey25
I had a issue from a 1099-R entered. The error I kept getting looped back to indicated there was a zip code error. I entered exactly what was printed over and over. But later discovered it was actually a state error. I though the state had defaulted because I didn't select it unless I did so accidently when moving my cursor. However, the zip was correct so maybe you could indicate that the state AND/OR the zip were incorrect. The error pointing to the zip had me focused on that field. That would indicate they don't match not just that the zip was wrong. When I called for assistance the robo rep told a long time to get me to someone and my frustration level was very high. Sarah who assisted me was wonderful!! We finally figured it out together. Next year I'm going to try using the free service. I'm done with all the upselling and making the process longer than it needs to be. I can see why some are easily confused by the way in which some of the marketing is worded. It's a lot to have to keep saying no to. Thank you, Sarah!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax ok but watch for hidden fees
on February 9, 2025
Posted by: Jennifer121212
Turbo Tax was easy to use. However, the deeper I got into the process the more the fees seemed to pile up to the point that I started with a free account and ended up paying $150 to TurboTax. My return was not complicated and I did not use an on-staff accountant (but paid for it)..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on February 9, 2025
Posted by: ImeeGL
Turbo tax is very easy to use and not complicated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love Turbo Tax!
on February 9, 2025
Posted by: Miss Katt
from NC
I love using Turbo Tax! Its quick,easy and user friendly! It offers in person assistance if you needed and it has educational prompts and help selections if you don't understand something. It's a great tool to use for self preparing taxes.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com