Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love
on February 8, 2026
Posted by: ER213545
from TX
I love how user friendly the program is. I have used this service for the past 3 years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
would be nice ALL the costs were up-front
on February 8, 2026
Posted by: zootrope
from ala
Great experience but it would be nice if ALL the pricing options were presented first to determine total costs before proceeding.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed
on February 8, 2026
Posted by: WestvirginianEcologist
from West Virginia
Do not appreciate you taking half of my return as a full time student who looks forward to get taxes back. Did not have this issue last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was great!
on February 8, 2026
Posted by: Sewerman54
from Pa
They were very helpful!They helped finally get an IP PIN.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on February 8, 2026
Posted by: AUB DOB
from MI
iT WAS QUICK AND EASY TO USE. I WILL CONTINUE TO USE TURBO TAX IN THE FUTURE
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loved using Turbo Tax for my 2025 taxes!
on February 8, 2026
Posted by: LovesDogs3321
from TX
I have Attention Deficit Disorder (ADD) which causes me to have a short attention span. Using Turbo Tax was very easy for me. I got through the process very quickly and comfortably.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy
on February 8, 2026
Posted by: Keaton1028
from PA
Turbo Tax was easy to file for 2025. The process was smooth and easy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT is helpful
on February 8, 2026
Posted by: JohDmessy
from TX
TT helps me add all my paperwork and info easily and I don't feel like anything got missed. Always helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com