Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Longer
on February 8, 2026
Posted by: You go now
from Michigan
Definitely takes longer than the estimated time in the corner. and isn't as user friendly as last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on February 8, 2026
Posted by: sai26
from Phoenix,AZ
Joan, she was very helpful with everything i needed to know since this is my first time filing for a tax return
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on February 8, 2026
Posted by: samie104
from north Carolina
Always easy to file and love the help options that are available.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a must
on February 8, 2026
Posted by: Vic Ola
from South Carolina
I had a very pleasant experience with Turbo TAX. The process was relatively Quick and Easy. ANy questions i had was answered in a timely manner.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
turbo tax is ripping off the common man
on February 8, 2026
Posted by: eatthe rich
from utah
filed taxes by myself and i was still charged not only for federal but for state taxes as well! and they are on the same w-2 form. dang it turbo tax even if its corporate greed this is ridiculous
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Online for the first time
on February 8, 2026
Posted by: Nana 42
from Maine
This is my first year filing with the on line version, rather than the desktop. I really missed being able to see the forms during the process. It made me feel less confident.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great do it yourself application
on February 8, 2026
Posted by: Cocoa and Chance
from Florida
I did not care for them not stating the Overtime must be on the W2 AFTER finishing the tax return.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 8, 2026
Posted by: Anonymous
from Alabama
It’s Accurate and Easy Very Self Explanatory it Walks You Through Every Step I Rate it 10/10 I Recommend to to Everyone To Save Money
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com