Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
simple return that was "free" but charged $52
on February 8, 2026
Posted by: anonymous178
from texas
Service was not free as advertised. It kept saying I can do free option through out and at the very end charged me $52
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Helps Every Year
on February 8, 2026
Posted by: starmel
from california
easy - use it every year. great help and accurate.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awseme
on February 8, 2026
Posted by: yomommaplease
from mo
easy to use and affordable price. i do what i want
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your review! We're so glad that our pricing met your expectations, and we hope to assist you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on February 8, 2026
Posted by: tydye35
from New York
This program is quick and easy to use. They upload previous years information and import the W2 for you, allowing everything to be as accurate as possible.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Review
on February 8, 2026
Posted by: I am getting tired
from Texas
Turbo Tax asks several redundant questions, questions I had already answered. This makes the process take much longer than it needs to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Sucked this year
on February 8, 2026
Posted by: Katie1213523
from Ohio
Your software knew what my problem was and would not assist me in helping figure it out and it seemed like they wanted me to purchase a package to get some help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax works Quickly and Easily
on February 8, 2026
Posted by: Robin Hood 8675
from Colorado, CO
It’s easy to use. I did my taxes and filed taxes quickly and easily. I forgot about a form and they were rejected. Turbo tax notified me immediately and helped me step by step to fix the problem. I’ve used Turbo tax many times and have always been happy with it.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
There is a glitch in your system
on February 8, 2026
Posted by: NickandNetta2025
from Alaska
I have used turbo tax for any years to file my taxes. I was very glad when you added the feature to take a snap sot of your w2 and add it from your phone to your computer.
Except, there was a glitch, that almost gave me a heart attack! When i took a snap shot of my 1099-G and imported it, it now said instead of getting a return, we now owed $7,590,583,736.00 I actually took a picture of it with my phone to show my mom, so she knew I wasn't making it up. It took me a few hours to even figure out what to do to fix it..
I have told everyone I know to be very careful when using turbo tax.
Except, there was a glitch, that almost gave me a heart attack! When i took a snap shot of my 1099-G and imported it, it now said instead of getting a return, we now owed $7,590,583,736.00 I actually took a picture of it with my phone to show my mom, so she knew I wasn't making it up. It took me a few hours to even figure out what to do to fix it..
I have told everyone I know to be very careful when using turbo tax.
Written by a customer while visiting turbotax.intuit.com