Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
It's good!
on February 8, 2026
Posted by: OmegaGreenbean
from Georgia
It is a good program, but I had trouble changing to a new computer from last year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
false advertising of being FREE
on February 8, 2026
Posted by: kristin16
from virginia
It was easy to use, but didn't appreciate being forced to upgrade. over $32 retirement break. They advertise in beginning a much lower rate, but at the end charge you for fed and state filing. False advertising. Nothing is free!! Will not use next year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I do not like the hidden fees
on February 8, 2026
Posted by: dturn46
from New Hampshire
i do not like the hidden fees. It states "start free" I understand a $40.00 charge for the service, however when checking out there is an additional fee of $49.00. So starting for free really is not free.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is simple
on February 8, 2026
Posted by: BobbyLiane
from Mississippi
Turbo tax is Simple to understand. I would recommend this to anyone that wishes to self file
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
First time user of online filing
on February 8, 2026
Posted by: MSL2025
from Texas
Had some glitches at the end where it kept looping back to same questions so I had to keep going back.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 8, 2026
Posted by: sparkhurst
from Kansas
Comprehensive, easy to follow, helpful when I had questions.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like Turbo Tax
on February 8, 2026
Posted by: land mine
from Minnesota
I am a first time user of Turbo Tax. Other than a few hiccups along the way. I was able to complete my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
awesome stuff
on February 8, 2026
Posted by: Nomad8640
from California
Easy and straight forward. I thought it was going to be stressful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com