Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
tax
on February 8, 2026
Posted by: amandaA1979
from tn
file free is not free when you charge 49 then 69 for support pick one fie free and charge for support. its so misleading. only reason why i go with turbo tax is the guidance. if i find another with same but cheaper i will jump ship next year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We really appreciate your positive review and honest feedback. While we’re glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good job
on February 8, 2026
Posted by: a2b3c4
from az
It was good........................................................
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax is convenient but slimy
on February 8, 2026
Posted by: crscx
from NY
Convenient way to file but lure you in with hidden fees, promising free return but adding fees after the fact and disclosing said fees in a tricky way. Extremely repetitive prompts to upgrade the service you opted to use. Have to pay for state and federal returns separately. Extra fee to take filing costs out of return. difficult to navigate between each page. If you want to review one page, you have to start the whole section over. Repetitive requirement to keep filling out information over and over. Even the Stupid worthless AI review topic tool they use to skim this as I'm typing keeps deleting letters as out of random words as I'm typing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo-Tax is the greatest
on February 8, 2026
Posted by: Liz21772
from Virginia
They make filing taxes easy. Been using them for years
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great product
on February 8, 2026
Posted by: Thos317
from Ohio
Guidance was a bit troublesome during the 1099 R processing (Ohio State Teacher's Retirement System) . Otherwise, an excellent experience
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awsome
on February 8, 2026
Posted by: Anonymous
from Nevada
Ive used Turbo Tax for years . Very Good! the help is excellent.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
W-2
on February 8, 2026
Posted by: Manawa
from Nebraska, NE
It's my first time. It's easy with Tubo Tax to fill my W-2 . I like and i will use Turbo Tax any time now. I do it myself.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience.
on February 8, 2026
Posted by: Tls1314
from Oregon
Filing with Turbotax was a quick and easy process. I was able to finish everything in 30 min.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com