Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Good
on February 8, 2026
Posted by: Eswise
from South Carolina
It was good easy and fast. The price was reasonable
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It works
on February 8, 2026
Posted by: CJF94
from IN
Pretty easy and straight forward. Always use TurboTax every year.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Worst
on February 8, 2026
Posted by: Jhuck
from Texas
Worst tax process to use. More fees when advertized as free. Never using again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX is great!
on February 8, 2026
Posted by: TRANSPORTATION DIRECTOR
from Kansas
Turbo Tax is great. My only issue is the cost to file.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2025
on February 8, 2026
Posted by: 3333dddd
from oregon
pretty great guidance. not too slow. seems accurate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax
on February 8, 2026
Posted by: kaila2025
from Texas
It was easy and it did not take long for me to complete.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Reasonable
on February 8, 2026
Posted by: NeedyNed
from California
The outline was a little difficult to follow since it was different from previous yrs. iI tried to connect Turbo Tax for 2 days & got no response (frustrating). I called Turbo Tax on Sunday & spoke with Jan. See was excellent.
She found the answer to my problem fairly fast & I was able to finish up my returns..
She found the answer to my problem fairly fast & I was able to finish up my returns..
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
na
on February 8, 2026
Posted by: hadil
from illinois
great experience. easy way to file taxes. i will always do it and reccomend others to do it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com