Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,478 Reviews)
Rating breakdown 87,478 reviews
5 Stars
64,958
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Good
on February 12, 2025
Posted by: chacho777
from texas
Good and more good thank you so much for easy help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience for my first time
on February 12, 2025
Posted by: Niknat62
from Corvallis Oregon
It was helpful thank you 😘, easy to read and follow through.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax: Decent software, annoying advertisements
on February 12, 2025
Posted by: Ptax18649
Software is okay. It will file correctly, but they put a lot of bells and whistles in that slow things down, and they are constantly trying to upsell the user on additional services. Some of these pages are what I would call "deliberately misleading" where the options are "Buy Option A" and "Option B", but you CAN hit the 'back' button instead to ignore. Very shady, it is clearly designed to make the user feel that they cannot continue without purchase of an additional product. The software is not very easy to navigate if you step away from their straight-line format. For example, upon completion of the state filing segment, I realized that I must have mistyped my state withholdings due to a return estimate that was too large. It was not easy to get back to my original W2 input where I could view and correct the amount. It turns out that they make it easy to buy TurboTax products, but the meat and potatoes of a tax return is not nearly so smooth navigating. I ended up having to sign out and back in to get back to the page I was looking for.
Every year, my 1099-INT throws the software off. I do not have any value in box 17, but they keep sending me back to fix the "error" until I just give up and put in a "0" to make the system happy. There is no option for "I reviewed this and there is no value on my form". Disappointing that they don't have a fix for that after 3 or 4 years experiencing the same issue. I guess they spend their money on new pages trying to sell you another service instead of flushing out user interface issues.
When all is said and done, they attempt a final mislead with their "one more step..." message, which is really a veiled beg to get users to review them. Well, here's your review.
Every year, my 1099-INT throws the software off. I do not have any value in box 17, but they keep sending me back to fix the "error" until I just give up and put in a "0" to make the system happy. There is no option for "I reviewed this and there is no value on my form". Disappointing that they don't have a fix for that after 3 or 4 years experiencing the same issue. I guess they spend their money on new pages trying to sell you another service instead of flushing out user interface issues.
When all is said and done, they attempt a final mislead with their "one more step..." message, which is really a veiled beg to get users to review them. Well, here's your review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax filing taxes just got a whole lot easier.
on February 12, 2025
Posted by: MitchConner
from Pennsylvania
Best way I have ever filed my taxes. The sites intuitive and smart making a complicated process easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on February 12, 2025
Posted by: Sabrinax3
from Ravenswood, WV
It went smoothly and fast. I am getting my return back in a reasonable time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Quick
on February 12, 2025
Posted by: Jerita27
from Washington
I've used TurboTax for years. Very easy and walks you through all possible deductions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Just love turbo tax
on February 12, 2025
Posted by: whoa na
They help you step by step. Very easy to manage. Self-explanatory.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2024 Turbo Tax
on February 12, 2025
Posted by: CharReview
from Oakville, WA
Turbo Tax Deluxe is easy to understand and use. I highly recommend this product
Written by a customer while visiting turbotax.intuit.com