Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,446 Reviews)
Rating breakdown 87,446 reviews
5 Stars
64,937
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbo tax is great
on February 8, 2026
Posted by: annett25
from sc
easy to use and its awesome to use. no issues using it
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Stop advertising free when it is not free!
on February 8, 2026
Posted by: buypoliticianwithlobbying
from missouri
Frustrating when free filing is advertised but then charged once getting to the end of the process. Overall product is good and the only reason I used it this year was because it had my information from it year. When I am qualifying for the standard deduction, it makes it less worth it to continue to use the platform. And the lobbying the company does, is unethical to me.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Fair
on February 8, 2026
Posted by: Hakunamutata
from California
Way too many additional payments are added on throughout the process. It does not come out nearly as reasonably as anticipated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 8, 2026
Posted by: 1963JAN
from AR
Accuracy, Compatibility and the Guidance was easy to follow.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is convenient
on February 8, 2026
Posted by: TjbEwb
from Indiana
Turbo Tax is convenient, but do not like that they share my info
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Outstanding
on February 8, 2026
Posted by: Msmooney
from Missouri
I been filing for over four years. No complaints. They are very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 8, 2026
Posted by: Tip99
from Georgia
Very easy to navigate. FAQ's were helpful. Made me feel confident.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
GREAT
on February 8, 2026
Posted by: JUNJAY
from TEXAS
TURBO TAX IS A GOOD SOURCE FOR LEARNING HOW TO DO TAXES
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com